If you are a truck driver, you know that there are a lot of people who contribute to the success of your trips and the trucking industry overall. A dispatcher is an integral part of that. Some key tasks that dispatchers perform are keeping records and monitor daily truck logs, help to observe the weather in the area that their truck drivers are, coordinate and manage cost-effective loads and negotiate rates with vendors.
As a truck driver, building a strong relationship with your dispatcher can be so beneficial to your career. Put yourself in the shoes of a dispatcher and be kind and considerate when dealing with your dispatcher.
Dispatching has changed over the years. There was a time that dispatchers were usually retired truck drivers ready to come off the road and settle in an office. But now, more often than not, dispatchers have no experience driving out on the road but experience with computer programs and a college degree. No matter what history your dispatcher has, it will make your life easier if you can work well with them.
Do not argue with your dispatcher. In the end, this will not help you out on the road. If you are feeling upset with them, take a few minutes to cool off before you communicate with them. Approach them in a friendly manner and see if the two of you can resolve the problem calmly.
Be sure you establish who will be taking care of specific tasks. Be sure you both understand the schedule and talk about what obstacles might come up. Never make promises to dispatchers, if a load needs to be somewhere by a specific date just do your best to get there and tell your dispatcher the same thing.
Keep a clear record of all of the loads you deliver for a dispatcher and the loads they ask you to deliver. It is important to know so that you can report it to your company if there is ever an issue down the line.
Overall, keep things professional with your dispatcher and the lines of communication open. It is important to let your dispatcher know if you are struggling with something they have asked you to do or the way they asked you. You are both busy people and you will save time by speaking to them often and directly about what exactly it is you need or want.